Pricing model
- Kommo: per user per month — Base US$25, Advanced US$35, Pro US$45, Enterprise custom; billed for 6, 9, 12, or 24 months; 14-day trial; all users on the same plan
- Bitrix24: per portal with a user ceiling, so 10 users and 50 users can cost the same on one plan; Free plan available; annual billing is cheaper than monthly
- The crossover: for a handful of users Kommo can be cheaper; as headcount grows, Bitrix24's flat tiers usually win — model both at your team size in two years, not today
Where Kommo is stronger
- Messenger-first design: WhatsApp and Instagram conversations are the core of the product, with channel counts set by plan
- No-code Salesbot chatbots for qualifying and nurturing in chat
- A narrow, focused interface that small sales teams learn quickly
Where Bitrix24 is stronger
- Breadth: tasks, projects, Gantt, intranet, calendars, telephony, sites, and BI in the same system as the CRM
- Cost at scale: per-portal tiers rather than per-seat pricing
- Telephony and contact center built in, plus a large app marketplace and a full REST API
- On-premise option with source code for data-residency or deep customisation needs
- Operations after the sale: delivery, support, and approvals tracked next to the deal
Which should you choose?
- Choose Kommo if your entire sales process happens in WhatsApp or Instagram, the team is small, and you don't need project or operations tools
- Choose Bitrix24 if sales hands over to delivery or support, you need telephony and tasks next to the CRM, or headcount is growing
- Either way, the decisive work is pipeline design, channel setup, and automation — the tool won't do that for you
Migrating from amoCRM / Kommo to Bitrix24
Kommo exposes a REST API, so contacts, companies, leads, pipeline stages, notes, and tasks can be exported and mapped into Bitrix24 through its REST API. We migrate in stages: map pipelines and custom fields, run a test import, reconcile counts, then cut over with a short freeze — and reconnect WhatsApp and other channels so conversations continue in Bitrix24.