WhatsApp Business API connection
Provider selection (Bitrix24-native connector or third-party BSP), number setup, template approval strategy, and CRM channel binding.
Service / Communications
Every WhatsApp message and every call, on the CRM record.
In short
Connect WhatsApp conversations, templates, and reminders plus call tracking, recordings, missed-call capture, and click-to-call with Bitrix24 CRM records and dashboards.
Business conversations increasingly happen on WhatsApp and over the phone. When those conversations exist only on individual handsets, the organization loses visibility, continuity, and — with every staff change — relationship history.
Tech Titan connects WhatsApp Business API providers and telephony systems to Bitrix24 so conversations, templates, calls, recordings, and missed calls are captured on the lead or deal — and automation can act on them.
What you get
WhatsApp threads visible on the CRM record, not just the agent's phone
Template messages triggered by automation: welcome, reminders, payments
Incoming calls matched to CRM records with agent screen-pop
Missed calls captured as leads or follow-up activities automatically
Call recordings attached to the record for coaching and disputes
Call and message volume dashboards per agent and per queue
What's included
Conversation-to-record binding
Chats matched to leads/deals by phone number; new numbers create leads automatically with source attribution.
Template automation
Stage-triggered welcome, follow-up, appointment, payment, and re-engagement templates with quiet hours and opt-out logic.
Telephony integration
SIP/cloud PBX or provider apps connected for click-to-call, inbound routing, and screen-pop with CRM context.
Missed-call capture
Missed and after-hours calls become leads or tasks via telephony.externalcall.* flows, so every inquiry is retained and followed up.
Communication dashboards
Calls made, connected, and missed; messages sent and answered; response times — per agent, per team, per day.
Related
Frequently asked questions
Can Bitrix24 send WhatsApp messages automatically?
Yes, through a connected WhatsApp Business API provider. Automation rules can send approved template messages on triggers (new lead, stage change, appointment, payment due). Free-form messages are only allowed inside WhatsApp's 24-hour customer-service window — we design flows around that rule.
Will WhatsApp messages from clients create leads?
Yes. Messages from unknown numbers on the connected channel create leads (or contacts + deals, per your setup) with the conversation attached. Known numbers land on the existing record.
Which telephony providers work with Bitrix24?
Bitrix24 has built-in telephony, SIP connector support, and marketplace apps for major cloud PBX providers in India and the UAE. Where no ready app exists, we integrate via telephony.externalcall.register / finish / attachrecord REST methods.
Can old WhatsApp chats be imported?
Historical personal-WhatsApp chats generally cannot be migrated into the Business API. We set the channel up correctly going forward and, where needed, attach exported histories as files on the record.
Ready to make your CRM work like a real business operating system?
Let Tech Titan connect your leads, workflows, automations, communications, and reporting inside one intelligent CRM ecosystem.